Return and Refund Policy

Last updated: August 17, 2026

At Soluna, we want you to be satisfied with your purchase. This Return and Refund Policy explains when and how you may return products purchased through our online store.

This policy applies in addition to, and does not limit or exclude, any rights or remedies you may have under the Australian Consumer Law.

Change-of-Mind Returns

We offer a 30-day change-of-mind return period.

You may request a return within 30 days of receiving your order if you have changed your mind about your purchase.

To be eligible for a change-of-mind return, the product should generally:

• Be unused and in its original condition.

• Be returned with its original packaging where reasonably possible.

• Include all accessories and components supplied with the product.

• Not have been damaged after delivery.

Please contact us before returning any product.

Email: solunaqueries@gmail.com

Do not send a product back to an address provided by a supplier or third party unless Soluna has specifically provided you with return instructions.

Return Shipping for Change-of-Mind Returns

For eligible change-of-mind returns, you are responsible for the reasonable cost of returning the product unless otherwise required by applicable law.

Once you contact us, we will provide you with the appropriate return instructions.

Faulty, Damaged or Incorrect Products

If your product:

• Arrives damaged.

• Is faulty or defective.

• Is materially different from the product described on our website.

• Is not the product you ordered.

• Otherwise fails to meet an applicable consumer guarantee.

Please contact us at solunaqueries@gmail.com as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information showing the issue.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Return and Refund Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

Australian Consumer Law provides consumers with certain mandatory consumer guarantees. These rights apply regardless of our voluntary 30-day change-of-mind return policy.

Our 30-day return policy does not limit your rights if a product is faulty, defective or otherwise fails to meet an applicable consumer guarantee.

Refunds

If a refund is approved, it will generally be processed to the original payment method used to make the purchase.

The time it takes for a refund to appear in your account may depend on your bank, payment provider or financial institution.

We will notify you once your refund has been processed.

Returns That Do Not Meet Our Change-of-Mind Requirements

A change-of-mind return may not be accepted where the product has been used, damaged after delivery or returned in a condition that does not meet the requirements of this policy.

This does not affect any rights you may have under the Australian Consumer Law.

How to Request a Return

To request a return or refund, please contact:

Soluna

Email: solunaqueries@gmail.com

Please include:

• Your full name.

• Your order number.

• The reason for your return or refund request.

• Photographs or other relevant information where applicable.

We will review your request and provide further instructions.

Contact

If you have any questions about our Return and Refund Policy, please contact us at:

solunaqueries@gmail.com