Shipping policy
Shipping Policy
Last updated: August 17, 2026
Soluna currently ships to customers within Australia.
This Shipping Policy explains how orders are processed, shipped and delivered.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, your order will be prepared for fulfilment.
Orders may require processing time before they are dispatched.
Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available for the selected shipping method.
2. Delivery Timeframes
Our current estimated delivery timeframe is approximately:
3–10 days
Delivery timeframes are estimates and are not guaranteed.
Actual delivery times may vary depending on:
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Your delivery address.
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The shipping method selected.
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Carrier operations.
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Public holidays.
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Weather conditions.
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Peak periods.
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Other circumstances outside our reasonable control.
3. Shipping Tracking
Where tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched and tracking information becomes available.
Please note that tracking information may take some time to become active or update after dispatch.
4. Delivery Address
You are responsible for providing an accurate and complete delivery address when placing your order.
Please carefully check your address before completing your purchase.
If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned.
If you notice an error in your delivery address after placing an order, contact us as soon as possible at:
We will attempt to assist where possible, but we cannot guarantee that an address can be changed after an order has entered the fulfilment process.
5. Delayed or Missing Orders
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
Please provide your order number so that we can investigate the status of your order.
Where appropriate, we will work with our fulfilment and shipping partners to investigate delayed or missing deliveries.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us at:
Please provide your order number and photographs or other relevant information showing the issue.
We will assess the issue and determine the appropriate next steps in accordance with our Return and Refund Policy and applicable Australian Consumer Law.
7. Shipping Restrictions
We currently ship only to addresses within Australia.
We reserve the right to contact you if we are unable to fulfil an order to a particular address.
8. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
9. Contact
If you have any questions about shipping or delivery, please contact:
Soluna
Email: solunaqueries@gmail.com