Terms of service

Terms of Service

Last updated: August 17, 2026

These Terms of Service ("Terms") govern your access to and use of the Soluna website, online store and related services (collectively, the "Services").

Soluna operates this store and website. The Services are powered by Shopify, which provides the technology that enables us to operate our online store.

By accessing our website, using our Services or placing an order with Soluna, you agree to these Terms.

Please read these Terms carefully before using our Services.

1. About Soluna

Soluna is an online retail store offering sunrise alarm clocks to customers in Australia.

For questions about our Services, please contact:

Email: solunaqueries@gmail.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing and other information displayed on our website are accurate and up to date.

However, product colours, packaging, appearance and minor physical characteristics may vary from images displayed on our website.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to discuss available options or provide an appropriate refund.

4. Prices

All prices displayed on our website are in Australian dollars (AUD).

Soluna is currently not registered for GST.

We reserve the right to change product prices at any time before an order is accepted.

A price change will not affect an order that has already been accepted and paid for, except where an order must be cancelled due to an obvious pricing error or another legitimate reason.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected product.

After your payment has been successfully processed, you will receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

An obvious pricing or product information error.
Product unavailability.
Suspected fraudulent or unauthorised activity.
Technical errors.
An inability to fulfil the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Payments

Payments are processed through third-party payment providers available through our Shopify store.

You agree to provide accurate and complete billing and payment information when placing an order.

7. Shipping and Delivery

Soluna currently ships to customers within Australia.

Estimated delivery timeframes may vary depending on the destination, shipping method, carrier and other circumstances affecting delivery.

For further information, please see our Shipping Policy.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Australian Consumer Law.

9. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian law.

Where applicable, you may be entitled to a repair, replacement, refund or other remedy if a product does not meet an applicable consumer guarantee.

10. Website Use

You agree not to:

Use our Services for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with the security or operation of our website.
Submit false or misleading information.
Use our website to engage in fraudulent activity.
Copy, reproduce or commercially exploit our website content without permission.
Use automated systems to access or scrape our website without our permission.
Interfere with the experience or rights of other users.

11. Intellectual Property

All content on the Soluna website, including our branding, logos, text, graphics, photographs, product content and other materials, is owned by or licensed to Soluna unless otherwise stated.

You may not reproduce, distribute, modify, copy or commercially exploit our content without our prior written permission.

12. Third-Party Services

Our Services may rely on third-party providers, including Shopify, payment providers, fulfilment providers, shipping providers, analytics providers and other technology providers.

Your use of certain third-party services may also be subject to those providers' own terms and policies.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Soluna will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business operations or legal requirements.

The latest version will be published on this page.

15. Contact

If you have questions about these Terms of Service, please contact:

Soluna